Amendment and Cancellation Costs

If due to circumstances outside Your control and unforeseen at the Relevant Time:

You have to rearrange Your Journey prior to leaving Home. We will pay the reasonable cost of doing so (We will not pay more for rearranging Your Journey than the cancellation costs which would have been incurred had the Journey been cancelled).
You have to cancel the Journey (where You cannot rearrange it prior to leaving home) We will pay You:
a) the non-refundable unused portion of all travel costs prepaid in advance including a travel agent’s cancellation fee (the travel agent’s cancellation fee is limited to the lesser of $1,500 or the amount of commission the agent had earned on the pre-paid refundable amount of the cancelled travel arrangements).
b) for frequent flyer or similar flight reward points lost following cancellation of Your airline ticket. The amount We will pay is calculated as follows:
(i) the cost of the equivalent class airline ticket, based on the best available advance purchase airfare at the time the claim is processed, less Your financial contribution towards the airline ticket multiplied by
(ii) the total amount of points lost divided by
(iii) the total amount of points used to obtain the airline ticket.

The maximum benefit limit for this section is: $10,000

Claims caused by:

Transport Provider caused cancellations, delays or rescheduling other than when caused by strikes.
the disinclination of You or any other person to proceed with the Journey or deciding to change Your plans.
any contractual or business obligation or Your financial situation.
the failure of Your travel agent or Our agent who issued this policy to pass on monies to operators or to deliver promised services.
a request by Your Relative or employer unless You are a member of the police force and Your leave is revoked.
a lack in the number of persons required to commence any tour, conference, accommodation or travel arrangements or due to the negligence of a wholesaler or operator.
any government regulation, prohibition or restriction.
the death, injury, sickness or disease of any person living outside Australia.

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